The ability to use chatbots to automate responses is another important aspect of WhatsApp Business. Governments can reduce gambling databaseresponse times and handle regular queries more efficiently by setting up automated responses to frequently asked questions. Even outside working hours, citizens will always receive prompt confirmation and guidance thanks to this automation, which also increases productivity.
4. Use multimedia content
Documents, movies, and other multimedia assets can also be integrated with WhatsApp Business. Governments can use these qualities to distribute educational and aesthetically pleasing products to the public. For example, they can distribute brochures, educational movies, or guides that will help citizens understand complex information and be more interested in it.
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How to use WhatsApp Business API for government agencies?
To improve the quality remember what they are of services for citizens, government agencies can use WhatsApp Business API. This allows people to receive information and updates on important details, including application and registration details.
It also provides people with help and support services. It allows them to easily share feedback and support through a resolution divided into four sections: notifications and updates, request and support service, registration and application process, feedback, and complaint management.
1. Notifications and Updates
Notifying people is lithuania phone number important. Government agencies can update their audience using WhatsApp Business API as follows:
- Send personalized information to your mobile phones.
- Providing emergency/weather notifications.
- Let them know about new services/schemes.
- Scheduling Permit/License Renewal Reminders
- Share SMS via WhatsApp Business API when there is no Internet.